September 17, 2019 by kcrules69

Is anyone having problems getting your tickets for the Hight Tides Beach Party, I called customer service at Frontgate tickets and they have no clue as is when tickets are being sent. I bought the tickets in July.

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 5  Redhead Comments

joejoe642's picture

This sucks-I’m flying down from seattle to this show-airfare, hotel, car rental all booked-Sammy -need to make this right-it’s great your doing free shows in Cabo, but I can’t afford Cabo-this is no good. Been a redhead all my life, disappointed.

kcrules69's picture

Frontgate tickets does not even send you an email about the cancelation or about your refund, they just stonewalled all the way. I would be wary of Frontgate going forward.it stinks.. No Cabo Tickets and now this..

kevinmachado's picture

I finally got somebody on the phone at Frontgate. She was very nice and professional. I simply gave her my order number and said I would get a refund in 7 to 10 business days. Luckily I was able to cancel my hotel without losing money there. Hope all the fans get their money back. Shocked how this could happen with only a week before the show. You'd think permits and all that other stuff would've been handled a long time ago. I'm not as upset about the show being cancelled as my wife. She's a huge fan, has seen Sammy many, many times and we bought all his rum and tequila!

kevinmachado's picture

If you used Front Gate to get your tickets like I did, you might be screwed. They're saying all sales are final. Even if event is cancelled, they issue no refunds!!

heathmac66's picture

No bueno. No event. Cancelled. No fault of Sammy. I'm sure he is as heartbroken as us all.